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Knowledge Futures Handbook

The handbook describes we value, how we work and make decisions, how we resolve conflict, how we set and evaluate employee expectations, and what we offer KF employees.
Published onAug 05, 2020
Knowledge Futures Handbook

Our Mission

Knowledge Futures builds infrastructure for a more effective, equitable, and sustainable knowledge economy.

Our Values (ACCESS)

These values serve as the backstop for all of the work we do, from hiring to product development to day-to-day interpersonal relationships. When processes (inevitably) fall apart, return here to help move forward effectively and respectfully.

  • Accessibility: We believe that just because knowledge is available doesn’t mean it’s truly accessible. We put ourselves in others’ positions to understand the barriers that prevent knowledge from being truly accessible to diverse groups around the world.

  • Conscientiousness: We value honesty and good-faith efforts to fulfill our duties and obligations as highly as success in its own right.

  • Curiosity: We approach challenges with an honest, experimental, problem-solving mindset. We bring an intellectual curiosity that explores problem spaces with openness and intrigue in ways that lead to important new ideas.

  • Equity: We acknowledge that all people deserve equality and fairness regardless of the individual circumstances of their life. We recognize that teams, especially distributed ones, are made of people who bring different perspectives, opportunities, and cultures that add to the strength of the team.

  • Systemic outlook: We prioritize solutions that tackle problems in systemic ways rather than iterating solely at the margins. We think systematically when we approach problems, rather than solely thinking locally.

  • Sustainability: We value solutions that are sustainable and durable for the long-term, even if they’re more difficult, over ones that are more expedient but less sustainable.

What we build

The primary build output of the KFG is a set of digital infrastructure products. Each product has an assigned lead responsible for goal-setting, overall direction of the product, and ensuring the product direction is aligned with KFG goals.

How We Work


Our daily work is often organized into functional teams that do a specific unit of work. We aspire to have these mostly sit within products, but at our current scale, some will necessarily span products. Teams can be one person or many, they can be of limited duration or indefinite.

  • Leadership: Led by Travis Rich

  • PubPub Dev Team: Led by Gabe Stein

  • Community Team: Led by Catherine Ahearn

  • Strategy and Fundraising Team: Led by Zach Verdin


Because we work in a mostly remote environment, you should over-communicate, rather than under-communicate. This can be difficult, because we hire conscientious people who want to respect other team members’ time, and in remote environments you can’t look at someone’s desk to see whether they’re busy or not.

To account for this, we have a simple rule for everyone: you are responsible for setting your notification preferences so that you are not overwhelmed or distracted by them. That way, other team members can feel free to communicate with you without worrying that they may be disturbing you.

Everyone will have different needs when it comes to notifications depending on how they work, but a few general tips include:

  • Turn off notifications entirely using Do Not Disturb when you need to focus

  • Turn off notifications from non-essential apps (news, social media, etc.) during the work day

  • Where appropriate, turn off banners and other interruptive styles of alerts and rely on badges or notification centers you can check instead

  • Where appropriate, turn off alert sounds that can pull you out of work

  • Schedule a few times per day to check email and notification centers, rather than having alerts delivered in real-time or leaving them open throughout the day

  • Keep your phone in another room while working at your computer

If you need help setting your notification preferences, reach out to your manager or Operations.

Communication Tools and Expectations

In an in-person office, different physical settings (your desk, a conference room, the break room, etc.) imply different levels of urgency and response expectations. Recreating that virtually requires a shared understanding and some time to learn. So, generally, these are the tools we use, what we use them for, and what our expectations are for them.

Remeet (attend when you’ve RSVP’d yes)

We use Remeet to condense all “non-working” meetings (Meets) — stand-ups, check-ins, and single-topic syncs — into a single hour each morning, freeing up the rest of the day for more productive work. Very roughly the equivalent of a morning standup — although in practice, it’s an ultra-productive super-standup that helps everyone get energized for the day ahead. Learn more by reading the Remeet whitepaper.

Zoom/Google Meeting (attend when you’ve RSVP’d yes)

Used for completely real-time, face-to-face discussion. Best when needing to flesh out ideas, brainstorm, pair program, or communicate with someone when more time or emotional bandwidth is needed than can be provided by text alone or short Meets. Roughly the equivalent of gathering in a conference room or office to brainstorm.

Phone/Text (respond ASAP)

Used rarely for urgent communication. Roughly the equivalent of bursting in your office without permission.

Slack DMs or @-messages (respond within your work day)

Used for private real-time discussion. Roughly the equivalent of knocking on someone’s office and asking to chat privately.

Slack Channels (respond, as appropriate, within your work day)

Used for casual ongoing discussion. Roughly the equivalent of sitting down together in a room to discuss things.

Email/Discourse (respond within 24-48 hours)

Used for fleshing out larger ideas for feedback, and for most external communication. Equivalent to writing a memo.

Communication and Emotion: Escalate Mode, Not Tone

In a world of mostly text-based communication, we lose a lot of emotional bandwidth that usually comes through in the form of tone of voice, facial cues, and gestures. It’s easy to mis-read someone’s tone, and to forget that the other person is, in fact, a human being.

If you find yourself getting frustrated with someone, take a step back. Remember our values and assume the other person is operating with good intentions.

Then, suggest escalating the conversation to a mode of communication with higher emotional bandwidth – likely a Meet or Zoom call, if more time is needed. Often times, when people get stuck over text, adding a little more human contact and emotional content in the form of tone of voice, facial cues, and gestures, goes a long way towards resolving tension.

Making Decisions

We believe that it is more important to try something, collect data, fail, learn, and try again than it is to get everything right all the time. Thus, we use decision-making paradigms that allow individuals and teams to move forward quickly, understanding that there is plenty of tolerance for failure. And we prioritize individual autonomy for smaller decisions over consensus-building.

In other words, don’t spend too much time asking if you can or should do something. Decide to do it or not. If you need help making a decision, reach out to your manager to get specific help with the decision rather than offloading it onto a larger group.

Authority vs. Consensus for Teams

We view decision-making as a spectrum with top-down authoritarianism on one side, consult & decide in the middle, and consensus on the other side. Different teams and moments may require different decision-making models, but in general, we we want to fall between consult & decide and pure consensus, leaning towards the former.

authoritarian <————— consult & decide —x———> consensus

This means that in most cases, team leads will meaningfully consult with their teams on major decisions before making the ultimate decisions. Team members are encouraged to vigorously debate these decisions during consultation, and expected to fully accept the final decision of the Lead. If the decision turns out to be wrong, teams are expected to try to understand why without pointing fingers or leveling blame.

Autonomy vs. Consensus for Individuals and Small Groups

For individuals or small groups making decisions, the calculus changes a little bit. In general, we expect individuals and smaller groups to operate fairly autonomously. That is, they should feel comfortable moving forward on work with minimal consulting of other groups. If they get stuck, they should ask their manager for help making a quick decision, rather than offloading decision-making responsibility to a wider group.

autonomy <———x—— consult & decide ————> consensus


We distinguish between two types of meetings:

“Non-working” meetings are the ones most people associate the word with. These are regular check-ins, stand-ups, 1:1s, and syncs used to keep everyone on the same page and get quick feedback on ongoing work. These meetings have their purpose, but in remote environments, they can quickly expand to take up hours each day, despite not getting much done. Paradoxically, we also find that the more standing meetings you schedule, the harder it is to get focused feedback on specific topics or just check-in with coworkers, because our conscientious team naturally wants to reduce demands on their coworkers’ time. To avoid meeting bloat and make it easier for anyone on the team to make the time they need, we use a tool called Remeet.

Remeet allows anyone on the team to request short, focused Meets with anyone else during a single reserved hour per day, and automatically schedules Meets when the required participants are available. It also provides built-in space for agendas and notes, and automatically records the Meets and sends them to Slack, making following up and extracting action items easy. We encourage everyone to use Remeet liberally anytime they need to have a discussion with anyone else, as the opportunity cost is very low (10-15 minutes of time, with no manual scheduling required). If you find you need more time to discuss something, you can always schedule a longer follow-up.

“Working” meetings are when you need to accomplish a specific task with a team member or team. These are the brainstorms, retrospectives, pair programming sessions, etc. Anyone can schedule a working session when needed, although we often find that these will come out of a shorter meet, and encourage team members to start in Remeet and then escalate tasks that need more focused working time to a longer Slack Huddle, Zoom or Google meeting.

External Meetings

All external meetings should include an agenda with a description of external participants and the goal of the call. If meetings are with partners, notes should be logged in Salesforce by the note-taker.

Current Regular Meetings

  • Weekly Team Meetings: Every team meets at least weekly via Remeet to share progress and get in sync. Some teams meet more than once — for example, the PubPub dev team has a weekly office-hours slot and a weekly check-in.

  • Manager/Report 1-on-1: Every manager should meet with their reports to check-in at least once every other week.

  • Monthly all-hands: Every month, the company meets for 30 minutes on Remeet to discuss new policies, celebrate achievements, demo new features or products, etc. If you’d like to present something you’ve been working on during an all-hands, reach out to your manager to get on the agenda.


Most work at the KFG should be structured as a team with a clear lead, measurable goals, and timelines. This includes both long-lived teams (like PubPub Dev), one-off projects (like organizing an event), and even smaller efforts within larger teams.

Team leads are responsible for ensuring a project gets done as expected and on time, but they are not expected to do it all. Their job is to bring together the right people to get the work done, define goals and structure, and communicate their progress and needs back to their manager and to the larger team via available channels.

Most teams, even small ones, should have a clearly defined process that includes meeting regularly, documenting meetings with notes, setting and measuring goals, and reporting back to their larger teams.

Starting New Work

We are creative people constantly generating new ideas. This is great! But it can also become overwhelming and lead to a lack of companywide focus. In general, we should try to avoid offloading decisions on whether to start new work, even small ones, onto the broader team. Instead, everyone should feel empowered to use the decision-making and frameworks above to filter their ideas.

Thus, if you want to do something, resist asking if you can or should do it. Instead, if the idea is small, like a conference proposal, use your autonomy and decide to do it (or not!). Spin up a new team, assign yourself as the leader, recruit members, and make it happen. If you need help deciding to do it or not, consult your manager.

If an idea is larger, lean on the consult and decide model. Write a short informal proposal, bring it up at your next team meeting, and ask the team to help you think through it.

If you decide not to pursue an idea, that’s also a great use of time. If you make that decision, make sure to leave a note in the #to-revisit channel on Slack to make sure that other people see it, so it enters the group consciousness, and we return to it later.

Getting Things Done

So, you’ve setup a team with a clear lead. You’ve recruited the right people to help. Now what? Getting things done well, even when there’s a lot of passion and excitement, can be hard. To help, we’ve devised a very basic framework that every project at the company should follow to get things done well.

Some teams will need more structure, very few will need less. If you need help with any of this, ask your manager or Operations.

  1. Have a kickoff meeting. Gather the people who you’ll be working with and have a short kickoff Meet to discuss the rest of this list.

  2. Document your (measurable) goals. Every team should start by writing down what they hope to accomplish, how they’re going to measure success, and when they want to accomplish it by. For long-running projects, this should be assessed & updated monthly or quarterly.

  3. Establish some kind of project tracking. Every team should have some kind of list of what’s been done, what’s being worked on right now, and what’s coming up. For smaller projects, this can just be a list in a Pub. Larger projects may need to setup a Trello board, Airtable, or GitHub issues with help from Operations.

  4. Schedule a weekly check-in Meet. All members of the team (even if it’s just two!) should have a Meet once per week to get in sync, discuss progress, and prioritize the week’s work. This includes updating project tracking, reflecting on any blockers or issues, and, when appropriate, updating goals.

  5. Report out. All teams should report on their progress regularly via email or on a team Meet.

Making Remote Work

This section is deliberately minimal, because this Handbook (and the KFG as a whole) is designed to be remote-first, rather than to incorporate remote work into a non-remote paradigm. That said, we acknowledge that there are particular difficulties in making remote work…work, and we want to spend a little time highlighting how we try to overcome those challenges.

  • Make as many meetings fully remote as possible. It’s very easy, if you happen to be colocated with someone, to prioritize the physical experience. In general, unless the entire team is in town for an all-hands, you should resist the urge to have a meeting with 2 or 3 people in a room on one machine, and 2 or 3 people on the phone. Instead, prioritize the remote experience: the people who are colocated should use their own equipment and sit in separate call rooms, if possible.

  • Invest in great mic & video setups for remote participants in physical meetings. When large in-person meetings are called for, we should make sure we have great a/v setups for remote participants. For example: we purchased an Owl device for the Cambridge space, and try to use it for every group meeting with a remote participant, even though it takes some time to setup.

  • Host full-team, in-person meetings at least once per year. Remote work can produce feelings of isolation, and in particular make it easy to dehumanize teammates due to constant asynchronous, low-emotional-bandwidth communication. To make up for this, teams should try to meet in-person at least once per year, and, separately, the KFG as a whole should try to meet in-person at least once per year.


Performance Expectations

People’s lifestyles, preferences, and productivity cadences vary widely, particularly in at-home settings. In fact, we expect that there will be a significant variance in number of hours worked from day to day and week to week. Sometimes you may work 60 hours in a very intense week. The week after, you may need to only work 20 hours to recover. Both ends of that spectrum are natural and okay. We expect hours worked to average out to 35-40 hours per week. If this is consistently not the case, on either end, you should discuss it with your manager.

Because of this variance, our performance expectations are not based on the number of hours worked, or when you do the work, but on whether you keep the commitments that you set with your teams and manager. Those commitments include attending or contributing to all confirmed calls/meetings, contributing to team-wide discussions.

To keep ourselves accountable, we expect you to work with your manager to keep an updated list of what you’re working on, and go over it regularly to set and adjust expectations. In addition to regular communication with your manager, the KFG performs yearly performance reviews to go over how well you met commitments, get feedback from your peers, and give feedback to peers and managers.

Management Expectations

Our approach to management is simple: your manager’s job is to help you get the most out of working with KFG. Your manager’s performance will be based, in part, on how well they position you to meaningfully contribute to both your personal goals as a team member and the larger mission of the KFG.

Practically, we expect that your manager will:

  • Meet with you weekly or bi-weekly

  • Set clear performance expectations

  • Help clear roadblocks that get in the way of your achieving your goals

  • Give frequent, honest, clear feedback on whether you’re meeting expectations, and if not, how to get back on track

  • Help you define and achieve professional and personal goals

  • Help resolve conflicts when needed

If your manager is not meeting these expectations, you should first gently ask them to provide the help you need. If they still do not meet those expectations, you should escalate the issue to Operations or a member of the Leadership team.

Benefits & Expenses


We will provide all new employees with a laptop computer of their choice, up to $2,000, and any software needed to do your job. This computer is owned by Knowledge Futures Inc. and must be returned by the employee, or purchased from the company based on standard IRS depreciation policy, on termination or resignation from the company. During your tenure at the company, the computer’s use is governed by the Code of Conduct in this handbook.

You are expected to take a minimum of 20 days of paid vacation per year to recharge and prevent burn-out. Your manager will record the number of days you take off, and work with you to plan to take more as needed to meet the minimum. You can take these however you like, but we also expect you to take one weeklong (or more) vacation per year to truly get away from work and recharge.

You should notify your manager that you plan to take an individual day off at least a week in advance, or at least three weeks in advance for weeklong or longer vacations, so that your team has time to plan around your absence. Except in rare circumstances involving known deadlines, you will most likely be able to take off when you would like. You should work with your manager to keep track of how many days you’ve taken off.

There is no explicit maximum number of vacation days, but you should work with your manager to set expectations. If your vacation time starts to feel excessive, you may need to adjust expectations with your manager. Unused personal days do not roll over and will reset at the start of the new year. Knowledge Futures does not pay out leave balances or unused PTO upon resignation as all employees are encouraged and expected to take time off regularly.

You have unlimited sick and personal days, and you should take them when you need them to recover and recuperate quickly, rather than trying to work through illness, which tends to prolong it.

Although taking time off regularly throughout the year is recommended, employees may choose to save their PTO hours to take an extended vacation. Any PTO request that exceeds two weeks or 8 days is considered extended paid time off. To ensure a smooth transition and continuity of work, we require employees to provide a full month's notice to their manager and create a plan that outlines project coverage, deadlines, and how their work will be handled in their absence. The request is subject to approval by the manager who should also be consulted when drafting the extended PTO plan. The request will not be confirmed until it is entered into TriNet and approved by the manger before the anticipated start date. If an employee has already used all of their yearly minimum PTO hours, they should give 6 weeks notice for any additional time off planned.

It is important for employees to keep in mind the timing of their extended leave and how it may impact their ability to meet commitments and the progress of their team's goals. Managers will work with employees to ensure that their absence does not have an adverse effect on the team or organization’s objectives if the request is approved. 

All employees receive 14 weeks of parental leave, which can be used at any time, in any combination, including working part-time or week-on/week-off patterns, up to one month before a child’s due date or adoption date, and up to one year after a child’s birth or adoption. We highly recommend that expecting parents take time off as needed before the due/adoption date, an initial extended period time off after their child is born/adopted, and then make a plan with their manager to gradually come back to full time over a period of several weeks. A rough parental leave plan should be made in advance with your manager. Paid parental leave must run concurrently with other state sponsored leave benefits. If the employee applies for medical leave in addition to Paid Family Leave, KF’s paid parental leave policy will begin once the medical leave ends.

All employees are encouraged to take up to one week off to grieve the loss of loved ones, as needed. You need only notify your manager that you are taking bereavement leave, letting them know when you expect to be back.

Employees are encouraged to take a day or two off, as needed throughout the year, to be present for significant life events. This policy is intended to reduce the stigma of taking time off for events like pet adoption, moving, kids’ birthdays, etc.

Requesting Time Off

We mean it when we say that we expect you to take time off of work to recharge, that is why we use TriNet to record time taken. Managers are expected to nudge you if they notice it has been a while since you had a day off. We are hoping that you’ll be able to take the time you need without the nudge. In any case, it’s always a good idea to check in from time to time to see how many PTO days you’ve taken. You can request PTO through your TriNet portal following the steps here. Once your manager receives your request they can approve and those hours will be visible to you on your dashboard.

The KFG seeks to nurture a working environment that not only leaves room for but also supports the interests, goals, and needs of KFG team members. The Group’s core values of accessibility, conscientiousness, curiosity, egalitarianism, systemic outlook, and sustainability, while serving as the foundation for our work together, extend in practice far beyond KFG activities and into the unique, everyday lives of our team and partners. 

Together with our five other paid leave policies (vacation, sick and personal, parental, bereavement, and life event), KFG’s sabbatical policy is instituted in an effort to support KFG staff in the pursuit of their passions and interests. 

What is a “sabbatical”?

Sabbatical leave at KFG is defined by both its length and purpose. The reasons for a sabbatical can vary greatly, but the leave exists to support people seeking to pursue personal interests, such as studying, traveling, writing, and volunteering. A sabbatical is longer than 3 weeks (or 12 work days) but may not exceed 8 weeks (or 32 work days). 

By contrast, other KFG paid leave policies are specific in their purpose (parental leave, for instance), more brief (such as life event leave), or have more flexibility for regular, as-needed use over the course of the year (such as vacation or personal time off).

Employees on approved sabbatical leave will receive benefits for the full duration of their sabbatical and pay for the yearly minimum vacation requirement (as of 1/1/23, 5 weeks/20 work days) and are not eligible for tuition reimbursement or any sabbatical activity reimbursement.

Who is eligible to take a sabbatical?

KFI employees are eligible to request sabbatical leave, if they have been a full-time, benefited member of the team for at least 4 years and at least 4 years has elapsed since their last sabbatical leave (if applicable). Time off taken for other kinds of approved paid leave will not be counted against the employee when determining eligibility or "continuous service." 

How do I apply for sabbatical leave?

Eligible employees who wish to apply for sabbatical leave are required to submit a letter to their Manager at least 3 months before the proposed sabbatical describing the reason for the leave, anticipated activities, and timing. The submitted proposal will be reviewed by the employee's immediate supervisor and the KFG leadership team.


The KFG offers high-quality healthcare plans in any state, and pays for 80% of healthcare premiums for individuals up to $763.20, and 70% of families up to $2,117.70. Additionally, for applicable plans, the KFG offers HSA contributions of $50/mo for individuals and $100/mo for families. TriNet also provides affordable and high-quality dental and vision plans that employees can opt into.

Retirement Plans

Via our HR provider, TriNet, the KFG offers both regular and Roth 401(k) retirement savings plans plans. The KFG offers 100% matching of the first 4% of elective contributions to all employees.

Life Insurance and Disability Insurance

The KFG automatically provides $100,000 in life and accidental death and dismemberment insurance, and 50% short and long-term disability coverage to all employees via TriNet. Employees can purchase supplemental benefits from TriNet.

Retirement, Transit, and Other Benefits

TriNet, our HR provider, provides a number of other benefits, including, tax-free transit accounts, disability insurance, and more. For more details on those benefits, login to your TriNet account and/or ask Operations.

Expense Reimbursement Policy

Knowledge Futures Group will reimburse expenses that are unavoidable and necessary for employees to fulfill their job responsibilities. KFG staff must submit business-related expenses for management review, with proof of payment in the form of itemized receipts for all expenses over $50, no later than 60 days of the expense date. Approved expenses will be reimbursed via electronic payment (using the bank account on file) within 30 days of the approval date. Any excess reimbursements or allowances must be returned within 120 days.

Submitting Reimbursements

KFG utilizes Ramp, a cloud based expense management system for business expense submission, review, and approvals. Each expenses is first approved by your manager, and then confirmed by a member of the operations team prior to reimbursement. To submit an expense, ask your manager or operations for a Ramp invite. From there, follow the instructions on the Ramp website to submit an expense report to the Knowledge Futures Inc. expense plan. If you need help, ask your manager or operations.

Reimbursable Necessary Expenses

  • Economy Class Airfare, Train, Bus, or Ferry tickets for approved work travel outside your home city.

    • Checked bag(s)

  • Ground transportation to and from the airport, train station, or ferry terminal, and to and from work locations, during approved work travel. Walking, using public transit, bike-sharing, ride-shares, or taxis is preferred during work trips over using your own car or renting a car.

  • Car rental — economy class; car rental is acceptable when public transportation, rideshare, or taxi is not possible or more expensive.

  • If using your own car or a rental car:

    • Tolls

    • Gas

    • Parking

  • Lodging, meals, and incidentals — USA staff, see GSA’s per diem tool for rate guidance (available by city, state, or zip code)1. If you stay at a friend or family’s home during work travel in lieu of staying in a hotel, you may be reimbursed for one gift or meal of no more than $75 in value during your trip, with the appreciation of the KFG.

Non-Reimbursable Expenses

This list is non-exhaustive, and serves as an example of expenses you may incur in the course of work travel that are not reimbursable.

  • Airline club memberships.

  • Airline upgrades.

  • Business class for domestic flights or first class for all flights.

  • Child care, babysitting, house-sitting, or pet-sitting/kennel charges.

  • Commuting between home and the primary work location.

  • Costs incurred by traveler's failure to cancel travel or hotel reservations in a timely fashion.

  • Evening or formal wear expenses.

  • Haircuts and personal grooming.

  • Laundry and dry cleaning.

  • Passports, vaccinations and visas when not required as a specific and necessary condition of the travel assignment.

  • Personal entertainment expenses, including in-flight movies, headsets, health club facilities, hotel pay-per-view movies, in-theater movies, social activities and related incidental costs.

  • Travel accident insurance premiums or purchase of additional travel insurance.

  • Other expenses not directly related to the business travel

Other Reimbursable Benefits

Coworking or Home Internet Benefit

Employees can opt to choose either a coworking membership or home internet benefit.

Home Internet Benefit

Employees may request reimbursement for their home internet bill for up to $75/month, provided that the internet is used primarily for work purposes at KF. This benefit only applies to the internet portion of bills if the employee bundles their internet with phone or TV service. To request the reimbursement, submit the request to Ramp along with your bill and, in the memo, note the rough percentage of the bill used for work.

Coworking Membership Benefit

Employees may request reimbursement for monthly membership at a coworking space in their home area, up to $300/month, as long as the membership is used primarily for work at KF and there is no long-term commitment required to become a member. We ask employees to be selective about using this benefit. If you choose to do so, our expectation is that you will spend 2-3 days/week at the co-working space when you are in your home area. If you find yourself regularly using the space less than that, we ask that you cancel the membership or downgrade to a less-expensive part-time plan, if possible. If you travel away from your home area for an extended period, we ask that you downgrade, pause or cancel the plan if possible. If those options aren’t possible at your preferred space, we ask that you find an alternative space that offers such a plan, or use the occasional coworking benefit described below, instead.

Employees can request reimbursement via Ramp by submitting their coworking space receipt, or apply for a Ramp card for this purpose and include the contract or terms for the space they wish to join.

Employees in the New York City area have the option of joining New Lab, in the Brooklyn Navy Yard. We strongly encourage NY-based employees to join New Lab rather than seeking out their own space, unless it is prohibitively inconvenient for them to visit 2-3 times per week. Note that our expectations for using the New York space at New Lab are the same for any other coworking space. If employees consistently do not use the space, we will ask them to relinquish membership (they can always come as a guest when other KF employees are present). Along the same lines, our expectation is not that New Lab becomes a de facto office for KF employees in New York. To reinforce this expectation, we will generally not host calls at New Lab where multiple KFers are in a single room together, but other participants are remote (exceptions might be specifically scheduled whiteboarding sessions, where we'll bring the Owl for remote participants). Instead, we'll ask that KFers at New Lab take the calls separately from phone booths or private spaces in New Lab.

Occasional Coworking Benefit

Employees who decide not to use the coworking membership benefit can request reimbursement for occasional daily use of coworking spaces, up to $50/month and not exceeding $500 in a calendar year. This may be particularly useful for when an employee is traveling for a non-work reason and does not have a good place to work. Employees can request reimbursement via Ramp by submitting their coworking space receipt.

Home Office Working Condition Benefit

As a general rule of thumb, if you need home office equipment or software under $50 to do your work, feel free to purchase and expense it. For anything over $50, run it by your manager for approval before purchasing.

All employees receive a one-time $750 home office working condition benefit for buying equipment to make their home office more comfortable. Equipment purchased via this benefit must be used exclusively for work performed at the KFG. You can use this on anything related to your home office – but in particular, we recommend buying a high-quality monitor, keyboard, and mouse if you don’t already have one, all of which are proven to dramatically increase productivity.

Educational Assistance Benefit

Knowledge Futures will reimburse 50% of tuition, class fees, or textbooks, up to $5,000 per year, for credential-granting programs that help you develop skills related to your work. If you completed a skill-development program related to your work within the last year, and KF is your first job after that program, this reimbursement can be applied retroactively. To apply for tuition reimbursement, make the case to your manager by sending them an email that includes the tuition fee and any other applicable fees. Once they approve, they will send your request to the Leadership team for final approval.


This Code of Conduct is loosely adapted from the Contributor Covenant, version 1.4, available at

In the interest of fostering an open and welcoming environment, you as a KFG employees pledge to making our workplace and community a harassment-free experience for everyone, regardless of age, body size, disability, ethnicity, sex characteristics, gender identity and expression, level of experience, education, socio-economic status, nationality, personal appearance, race, religion, sexual identity and orientation, and neurological differences.

Our Standards

Examples of behavior that contributes to creating a positive environment include:

  • Using welcoming and inclusive language

  • Being respectful of differing viewpoints and experiences

  • Gracefully accepting constructive criticism

  • Focusing on what is best for the company, partners, and community

  • Showing empathy towards other employees, partners, and community members

Examples of unacceptable behavior by participants include:

  • The use of sexualized language or imagery and unwelcome sexual attention or advances

  • Trolling, insulting/derogatory comments, and personal or political attacks

  • Public or private harassment

  • Publishing others' private information, such as a physical or electronic address, without explicit permission

  • Other conduct which could reasonably be considered inappropriate in a professional setting


This Code of Conduct applies to your interactions with other KFG team members in any setting – digital, in-person, in public or in private – your interaction with partners in any setting, and your interaction in any public spaces, including conference calls, webinars, group forums or chats, digital messages (public and private), events and conferences when you are representing the KFG, our partners, or our community. Representation of the KFG, our partners, or our community may be further defined and clarified by project maintainers.


Instances of abusive, harassing, or otherwise unacceptable behavior may be reported by contacting your manager, Operations, or a member of the Leadership team. All complaints will be reviewed and investigated and will result in a response that is deemed necessary and appropriate to the circumstances. The KFG is obligated to maintain confidentiality with regard to the reporter of an incident. Further details of specific enforcement policies may be communicated separately.

Resolving Conflict

In remote settings, it’s easy to let conflicts fester and get out of hand. Thus, it’s important to address issues quickly when they arise. If possible, try to resolve issues by talking directly to the person with whom you are feeling in conflict. If you want to, go to your manager to get advice on how to move forward.

When possible, address issues in-person or over video. Remember our communication principles: text communication tends to be low on emotional bandwidth and lead to misinterpretation. Escalating to an in-person or video chat to resolve conflicts is almost always more effective.

When resolving conflicts, remember our values. Take a step back and remember that your coworker shares these values, and assume that they are operating in good faith, with good intentions.

If you feel that someone is violating our values or our code of conduct, immediately go to your manager or, if it’s your manager, to operations or the Leadership team.




There are a number of opportunities to host and participate in events related to our work. Events are a critical opportunity for us to work and meet directly with the communities we care about. They are also a very important moment where we are able to influence the composition and values of the communities we engage with. As such, we have explicit policies on event participation and hosting.

Fundamentally, KFG was founded on the belief that knowledge creation should be available to all – especially to those who have traditionally been shut out of the process. We believe in a community-driven approach that gives the people closest to and most impacted by a field of inquiry the tools to contribute their understanding, experiences, and scholarship to ongoing global conversations.

Because of these core beliefs, because silence is being complicit, and simply because it is the right thing to do, we stand fully in support of gender equality, racial justice, and the movement for Black Lives.

For events we attend and where we agree to speak:

  • We consider the event as a whole, including past efforts to present diverse perspectives.

  • We expect program committees to include diverse perspectives.

  • We expect keynote speakers with diverse perspectives.

  • We expect session topics to be thoughtful, incorporating both inclusive and diverse perspectives.

  • We expect panels at events we attend and where we speak to be comprised of individuals with diverse viewpoints.

  • We expect events to strive to include attendees drawn from underrepresented and underserved communities.

  • We understand that crafting an event and a program can be a challenging task, so we are happy to make suggestions to event organizers to help make this happen.

For events we host:

  • We strive to gather a diverse speaker and attendee list.

  • We believe diversity should take into account both ethnic and geographical diversity.

  • We aim to include representatives from underrepresented and underserved groups.

  • We address individuals from the user segments that KFG aims to serve.

  • We believe that cost should not be an impediment to attendance or participation.

  • We encourage consideration of global time zones when possible to promote a wide geographic participation.

  • We abide by our Code of Conduct to promote the dignity of all people.


The KFG’s ability to catalyze the infrastructure development we believe to be critical depends on our ability to effectively partner with foundations, philanthropies, and individuals who are able and willing to financially support our work. In doing so, it is important to understand the influence that such partnerships can have on who we are as an organization, how we operate, and our goals.

To ensure our continued ability to operate independently from mission-compromising bias, we outline several policies we hold ourselves to while fundraising.

  • We only accept funding that is free from demands about our internal operations and communications.

A Supplement to this Pub
KFG Statement of Principles
KFG Statement of Principles

In principle and in practice, collectively, the KFG values diversity and implements inclusive practices both within our own organization as well as throughout the information landscape and its related fields: academia, research, education, journalism, the arts, and technology.

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